Terms of sale and use.

BANK LIAISON is operated by Jan, an individual seller ("we", "us"). When you use this website or buy training, you are contracting with Jan. By continuing to use the website or our training, you agree to these terms.

The Bank Examination Playbook is a one-time digital purchase ($299). It includes online instruction and downloadable editable tools. Your purchase grants a limited, non-exclusive, non-transferable right to use the purchased content for you and, within your bank, the colleagues you train with it. Reselling, republishing, or redistributing the materials outside your bank is not permitted.

You must provide accurate information when creating an account, keep your sign-in details confidential, and are responsible for activity under your account. If you buy for an organization, you confirm you have authority to do so; individuals must be of legal age.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Payment, billing, tax, cancellation, and refund mechanics are governed by Paddle's Buyer Terms.

You must not misuse the service, including: using it for unlawful purposes; fraud or spam; infringing intellectual property; or interfering with its security, such as introducing malware, probing for vulnerabilities, or scraping content.

We retain all ownership of the website, training, tools, documentation, and BANK LIAISON branding, and all related intellectual property. No rights are transferred except the limited use right described above.

We aim to keep the training available, but we do not guarantee uninterrupted or error-free performance. The service is provided "as is" to the fullest extent permitted by law.

We may suspend or terminate access for material breach of these terms, non-payment, security or fraud risk, or repeated or serious violations of these terms.

The training and tools are educational. They are not legal, regulatory, or compliance advice, and they do not replace your bank's own judgment, policies, or professional advisors.

These terms may be updated as the business grows; the current version is always on this page. Questions can be sent through the Contact page.